FAQs

Direct credit is our preferred method of payment and full bank details will be provided on your invoice, this includes SWIFT details if you have been invoiced in a currency other than AUD.  We also accept credit card payments up to $20,000AUD, via Pinch Payments, which include Mastercard, Visa and Amex.

Invoices will be emailed via our accounting system, Xero, to the contact email we have on file. They will also be available to view and download in app.  If you wish for your accounts department to be included on these emails, please let us know so we can include them.

Invoices can be found on the invoices page or within each individual shipment and will also be emailed to you via our accounting system, Xero. Imports, cross trades or domestic shipments will be invoiced 2 days prior to ETA and exports will be invoiced 3 days after ETD. There may be occasions when we will need to invoice additional costs, however we will inform you of these beforehand.